Shipping Warranty Terms And Conditions
The Shipping Warranty protects you when you purchase items sold through our platform. Our warranty covers the condition of your items at delivery and you receiving the item you ordered online. If the delivery of the item is unsatisfactory, you can report the problem to our Customer Service at firstname.lastname@example.org and we will determine if you are eligible for a refund or replacement of the product.
Shipping Warranty. You may be able to request a refund or replacement under the Shipping Warranty if any of the following apply:
- You do not receive your package due to it being lost or stolen in transit (stolen off the porch) *
- You receive an order that is different than expected or damaged and have requested a refund **
*In order for the Shipping Warranty to be applicable to an item stolen off the porch: (i) the item must have been marked as delivered by the shipping carrier. (ii) a police report must be filed and emailed to Customer Service with the title of Shipping Warranty in the subject line.
**If your item is different or damaged you may take advantage of this service by submitting a photo of your damaged item to Customer Service with the title of Shipping Warranty in the subject line of the email. You must also return the damaged item at the address we provide. We reserve the right to offer you a 50%-off-retail code with ordering instructions for items that were damaged due to the negligence of others.
***All fees paid for the Shipping Warranty are nonrefundable and non-transferable.
Warranty timeframe. If a package is marked as delivered any claim under this warranty must be sent to Customer Service within 10 days of the delivery date. You have up to 30 days after the maximum estimated delivery date to request a refund under this Shipping Warranty for any item lost or stolen in transit.
Exclusions. If you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the Shipping Warranty. This warranty only applies to purchases made on a website connected with the Night Watch Platform and tracked through a shipping carrier. This is not an insurance product and there is no offer of insurance directly to you when using this warranty. The election of the Shipping Warranty service is entirely optional to you at the time of purchase. The coverage does not cover any single orders over $150.00 USD in value. This warranty is only valid in the United States and Canada. We neither assumes or authorizes any person to assume for it, any obligation or warranty other than stated in these Terms and Conditions. We reserves the right to change the pricing of this service at any time. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties, and excise duties.